Where do you deliver?
We deliver anywhere in mainland UK by courier. If you would like delivery outside the UK, please contact us to discuss the possibility. See our Delivery Terms for more information.
What are your delivery prices?
Our delivery prices depend on the total weight of your order. However, where a pallet is required due to the size and weight of any single item, we charge a flat fee regardless of anything else that you add to your order. Prices are in our Delivery Terms.
Can I collect?
Of course, if collection is more suitable for you, then we are happy to arrange collection from our shop or Head Office in Shropshire. Please get in touch and we can process your order over the phone and arrange a time that suits you best.
What is a ‘safe place’?
A safe place is a designated space where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Typical examples include sheds, greenhouses, and porches. You are able to provide us with these details on the delivery instructions part of your order.
How will I know when my order has been dispatched?
You will receive a dispatch confirmation email once your order has been shipped.
Can I return something if I change my mind?
Information can be found by visiting our Refund Terms.
Where is the Wilstone shop and when is it open?
Our shop, Wilstone, is at Heather Brae, Leebotwood on the A49 between Shrewsbury and Church Stretton.
Normal opening hours: Monday to Saturday 10am to 5pm and 11am to 4pm on Sundays.
Postcode: SY6 6LU
Phone: 01694 751747
Can I visit the Wilstone warehouse?
We are more than happy to arrange an appointment for you to visit our Warehouse at our Head Office site, based in Shropshire. Please contact us on 01694 771800 Monday-Friday between 9am and 5pm where we can discuss this further.
Can I have more information about products before I purchase?
Please call our Head Office on 01694 751747 or email us at email@example.com, where we will be delighted to answer any queries you may have.
Where are your products from?
The majority of our products are sourced directly from India.
I saw something on your website, but it has since sold, will you be getting more stock?
While many of our products are unique, some are repeatable and alternatively we may be able to find you something similar. Please let us know the details of what you are looking for and we will be more than happy to help.
Do you have any shops outside of Shropshire?
No, but we do attend many shows annually including the RHS Chelsea Flower Show. Additionally, our sister brand Kadai is available in many good garden centres and independent outdoor living shops across the UK.
Why is my product slightly different from the image on your website?
The majority of our products are handmade by Indian artisans or antiques. Where possible we explain in the product description if there is likely to be some variation from the image shown, but if you would like to check before purchasing then please get in touch.