Frequently Asked Questions

Where do you deliver?

We deliver anywhere in mainland UK by courier. If you would like delivery outside the UK please contact us to discuss the possibility. See our Delivery & Returns Terms for more information.

What are your delivery prices?

Our delivery prices depend on the total weight of your order. However, where a pallet is required due to the size and weight of any single item we charge a flat fee no matter how much extra you order. Prices are in our Delivery & Returns Terms.

Can I collect?

If collection is more suitable for you then we are happy to arrange collection from our shop or Head Office in Shropshire. Please get in touch and we can process your order over the phone and arrange a time that suits you best.

Can I return something if I change my mind?

Please see our Delivery & Returns Terms here.

Where is the Wilstone shop and when is it open?

Currently our Wilstone shop is closed in accordance with government guidelines. We are able to offer a call & collect service, please contact us for more information.

Our shop, Wilstone, is at Heather Brae, Leebotwood on the A49 between Shrewsbury and Church Stretton.

Postcode: SY6 6LU  

Phone: 01694751747 

Email: shop@wilstone.com

Opening Hours: Monday to Saturday 10am to 5pm and 11am to 4pm on Sundays

Can I visit the Wilstone Warehouse?

An appointment can be arranged for you to visit our Warehouse at our Head Office site, based in Shropshire. Please contact 01694771800 Monday-Friday between 9am and 5pm where we can discuss this further.

Can I have more information about products before I buy them?

Of course! Please call our Head Office on 01694 771800 or our shop on 01694 751747. Alternatively email us at support@wilstone.com and we will be delighted to help.

Where are your products from?

The majority of our products are sourced directly from India.

I saw something I like on your website but it has now been sold, will you get another?

While many of our products are unique, some are repeatable or we may be able to find you something similar. Let us know the details of whatever you are looking for and we will do our best to help.

Do you have any shops outside Shropshire?

No, but we attend many shows including the Chelsea Flower Show, every year and our Kadais are available in many good garden centres and independent outdoor living shops all over the UK.

Why is my product slightly different from the image on your website?

All our products are handmade by Indian artisans, often using recycled materials which means they are all unique. Where possible we explain in the product description if it is likely to vary from the one shown, but if you would like to check first please do get in touch.